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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Paper jam. Paper is torn off and I can't get any to pull

Customer Question

Paper jam. Paper is torn off and I can't get any to pull out.
Submitted: 8 months ago.
Category: Printers
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the make and model of the printer?

Customer: replied 8 months ago.
Cannon Maxify MB 2020
Expert:  Michelle replied 8 months ago.

paper is jammed and torn on which part of the printer?

Customer: replied 8 months ago.
Expert:  Michelle replied 8 months ago.

do you get any error code on the printer screen.

Expert:  Michelle replied 8 months ago.

Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.