Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer
let me know the operating system installed on the computer connected to the printer
how old is the printer
Remove the cartridges\toner from the printer
unplug the network cable and power cable from printer
Keep the ON button on printer pressed for 10 secs
wait for 10 - 15 mins
then plug in only the power cord and turn on printer
reinsert the toner
then let me know if error repeats
the error is same?
let me know when you are online
The error is trig erred by the fuser assembly of the printer basically it has 2 thermostats or the fuser bulb is dead.
as i said in my last post answer the problem could be the bad thermostat installed in the fuser assembly and second it could be the fuser assembly heating bulb which is dead and they are replaceable parts available in the printer spares store,
Do you have a yellow button "clear modes" on the printer?
i can look for a store in Europe for spares however before ordering the whole fuser assembly unit which will be a bit expensive i would like you to remove the power cable and then open the printer and remove the fuser assemble and then use a volt meter to check the fuser bulb if its fused or not and if not the you can remove the thermostat and order according to teh part number.
Please note: "Electric hazard" do not forget to unplug the printer power cable from the wall outlet.
i am looking for a store in Cyprus where you can order the part after you identify the bad part.
Before ordering call them first.
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