I'm sorry about the issue. Are you currently able to print to the new printer?
Is there any issue using your new printer?
Where do you see the old printer is still showing?
Do you have windows xp, vista, or 7, or 8, 10, or Mac computer?
Please reply at the box below. Thank you,
What's the model of your old printer?
Where do you see the old printer is still showing? Is it in a particular application? Does it interfere with using your new printer?
When you are available, please reply at the box below to continue. Thank you.