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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer won't print. I tried to enable debugging from the

Customer Question

My printer won't print. I tried to enable debugging from the cups scheduler and got a series of messages. I don't think it's my ink levels because I was able to print out a test page.
Submitted: 1 year ago.
Category: Printers
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me if you were able to print a test page using the printer's buttons, or using the computer?

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 1 year ago.
Using the computer.
Expert:  IT Miro replied 1 year ago.

Hello again!

Since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Let me know if you were able to receive my messages.