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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8752
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have a iP4820 I use cards. I have lost the Canon Solution

Customer Question

I have a iP4820 I use for printing cards. I have lost the Canon Solution Menu EX. The Easy Printer function is not working correctly, not identify files.
Do I need to download a new driver?
Thanks in advance
Submitted: 8 months ago.
Category: Printers
Expert:  Sudipto replied 8 months ago.

Which version of Windows or Mac do you use ?

Customer: replied 8 months ago.
OS X Yosemite 10.10.2
Expert:  Sudipto replied 8 months ago.

Thanks for the information, you can download the latest version of the software from the link below and install it to solve the problem.

http://gdlp01.c-wss.com/gds/9/0200003289/02/mepe-mac-4_6_0-ea11.dmg

Customer: replied 8 months ago.
Nothing installed
Expert:  Sudipto replied 8 months ago.

Are you able to download the file ? Can you see the downloaded file on your PC screen ?

Customer: replied 8 months ago.
No
Expert:  Sudipto replied 8 months ago.

What happens, when you click the download link ?

Customer: replied 8 months ago.
read me rtfThat's all
Language option
Customer: replied 8 months ago.
I must told you
Expert:  Sudipto replied 8 months ago.

OK, then open the link below. Look for "Softwares", click on it to expand then, find the software you want to download. Click on it, you will see a red Download button. Click the check mark box just below it to accept the terms and condition. Then, click the red download button to download the file.

http://www.canoscan.com/cusa/support/consumer/printers_multifunction/pixma_ip_series/pixma_ip4820#DriversAndSoftware

Customer: replied 8 months ago.
I do not see "softwares" as an option
Expert:  Sudipto replied 8 months ago.

What options do you see ?

Customer: replied 8 months ago.
Found it. Drivers and software
Which do I click?Quick menu?easy photo print?my image garden? Solution menu ex?
Customer: replied 8 months ago.
Did I lose you?
Expert:  Sudipto replied 8 months ago.

No, just click on the software name, which you want to download.You will see a red Download button. Click the check mark box just below it to accept the terms and condition. Then, click the red download button to download the file.

Customer: replied 8 months ago.
Which do I want/need to download
Expert:  Sudipto replied 8 months ago.

You said that, you have lost the "Solution menu ex" then, you should download the "Solution menu ex" program.

Customer: replied 8 months ago.
Thanks! Should I download easy photo print too for safety sake?
Customer: replied 8 months ago.
Cannot find download
Customer: replied 8 months ago.
Am signing off.
Have wasted an afternoon with no satisfactory answer.
Expert:  Sudipto replied 8 months ago.

Sorry for the inconvenience, but do not understand why don't you find the button, as soon as you click the name of the program, a red download button should appear below it. I have rechecked the link many times and I am able to see the download button.

Customer: replied 8 months ago.
Thanks for getting back to me. I was able to down load but am not able to locate the downloaded files
Expert:  Sudipto replied 8 months ago.

OK, when you click the download button, did you get a option to save the file or it just started to download automatically ?

Customer: replied 8 months ago.
Started to download automatically
Expert:  Sudipto replied 8 months ago.

Can you tell me, what browser do you use, like Firefox, Safari etc. ?

Customer: replied 8 months ago.
Safari
Expert:  Sudipto replied 8 months ago.

Thanks, ***** ***** default save locations. You can find your browser's default save locations by checking the settings:

  1. Select the icon that looks like a gear at the top right-hand part of the browser menu bar.
  2. Select “Preferences.”
  3. Under the “General” tab, look at the "Save downloaded files to" option.
Customer: replied 8 months ago.
Downloads
Expert:  Sudipto replied 8 months ago.

Can you open the downloads folder from there ?

Customer: replied 8 months ago.
No. I see them in Finder but they do no open when I double click
Customer: replied 8 months ago.
The downloads are there now. Took awhile
Expert:  Sudipto replied 8 months ago.

Are you able to open them ?

Customer: replied 8 months ago.
No. They do not open
Expert:  Sudipto replied 8 months ago.

Thanks for the update, you can try to download the files once more and let me know.

Customer: replied 8 months ago.
No downloads. Same easy Photo print that doesn't recognize desktop pdf's. No Canon solution
Expert:  Sudipto replied 8 months ago.

Are you able to install the downloaded softwares ?

Customer: replied 8 months ago.
I did
Expert:  Sudipto replied 8 months ago.

If you are able to install the software and still facing the same problem then, it seems the problem is with some system files of MAC OS, I am out of ideas, I will open the question for the other experts.

Customer: replied 8 months ago.
Thank you!
Expert:  Sudipto replied 8 months ago.

Thanks

Expert:  Robert M. replied 8 months ago.

i can log in remotely to work on it with you if you like

Customer: replied 8 months ago.
No. I was charged $33 today for services I have not received. Sudipto left me with no solution to my problem.I have not heard from anyone for a week.PLEASE REFUND THE $33 CHARGE IMMEDIATELY.
Expert:  Robert M. replied 8 months ago.

this is the first that i saw the problem

I think that if we talk on the phone and i can remote in there i can fix it if i see exactly what is going on

i can drop the price of the additional service some but thats all i can do really if you want it fixed

If you want a refund you need to email***@******.*** i have nothing to do with blling