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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8947
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have a iP4820 I use cards. I have lost the Canon Solution

Customer Question

I have a iP4820 I use for printing cards. I have lost the Canon Solution Menu EX. The Easy Printer function is not working correctly, not identify files.
Do I need to download a new driver?
Thanks in advance
Submitted: 11 months ago.
Category: Printers
Expert:  Sudipto replied 11 months ago.

Which version of Windows or Mac do you use ?

Customer: replied 11 months ago.
OS X Yosemite 10.10.2
Expert:  Sudipto replied 11 months ago.

Thanks for the information, you can download the latest version of the software from the link below and install it to solve the problem.

http://gdlp01.c-wss.com/gds/9/0200003289/02/mepe-mac-4_6_0-ea11.dmg

Customer: replied 11 months ago.
Nothing installed
Expert:  Sudipto replied 11 months ago.

Are you able to download the file ? Can you see the downloaded file on your PC screen ?

Customer: replied 11 months ago.
No
Expert:  Sudipto replied 11 months ago.

What happens, when you click the download link ?

Customer: replied 11 months ago.
read me rtfThat's all
Language option
Customer: replied 11 months ago.
I must told you
Expert:  Sudipto replied 11 months ago.

OK, then open the link below. Look for "Softwares", click on it to expand then, find the software you want to download. Click on it, you will see a red Download button. Click the check mark box just below it to accept the terms and condition. Then, click the red download button to download the file.

http://www.canoscan.com/cusa/support/consumer/printers_multifunction/pixma_ip_series/pixma_ip4820#DriversAndSoftware

Customer: replied 11 months ago.
I do not see "softwares" as an option
Expert:  Sudipto replied 11 months ago.

What options do you see ?

Customer: replied 11 months ago.
Found it. Drivers and software
Which do I click?Quick menu?easy photo print?my image garden? Solution menu ex?
Customer: replied 11 months ago.
Did I lose you?
Expert:  Sudipto replied 11 months ago.

No, just click on the software name, which you want to download.You will see a red Download button. Click the check mark box just below it to accept the terms and condition. Then, click the red download button to download the file.

Customer: replied 11 months ago.
Which do I want/need to download
Expert:  Sudipto replied 11 months ago.

You said that, you have lost the "Solution menu ex" then, you should download the "Solution menu ex" program.

Customer: replied 11 months ago.
Thanks! Should I download easy photo print too for safety sake?
Customer: replied 11 months ago.
Cannot find download
Customer: replied 11 months ago.
Am signing off.
Have wasted an afternoon with no satisfactory answer.
Expert:  Sudipto replied 11 months ago.

Sorry for the inconvenience, but do not understand why don't you find the button, as soon as you click the name of the program, a red download button should appear below it. I have rechecked the link many times and I am able to see the download button.

Customer: replied 11 months ago.
Thanks for getting back to me. I was able to down load but am not able to locate the downloaded files
Expert:  Sudipto replied 11 months ago.

OK, when you click the download button, did you get a option to save the file or it just started to download automatically ?

Customer: replied 11 months ago.
Started to download automatically
Expert:  Sudipto replied 11 months ago.

Can you tell me, what browser do you use, like Firefox, Safari etc. ?

Customer: replied 11 months ago.
Safari
Expert:  Sudipto replied 11 months ago.

Thanks, ***** ***** default save locations. You can find your browser's default save locations by checking the settings:

  1. Select the icon that looks like a gear at the top right-hand part of the browser menu bar.
  2. Select “Preferences.”
  3. Under the “General” tab, look at the "Save downloaded files to" option.
Customer: replied 11 months ago.
Downloads
Expert:  Sudipto replied 11 months ago.

Can you open the downloads folder from there ?

Customer: replied 11 months ago.
No. I see them in Finder but they do no open when I double click
Customer: replied 11 months ago.
The downloads are there now. Took awhile
Expert:  Sudipto replied 11 months ago.

Are you able to open them ?

Customer: replied 11 months ago.
No. They do not open
Expert:  Sudipto replied 11 months ago.

Thanks for the update, you can try to download the files once more and let me know.

Customer: replied 11 months ago.
No downloads. Same easy Photo print that doesn't recognize desktop pdf's. No Canon solution
Expert:  Sudipto replied 11 months ago.

Are you able to install the downloaded softwares ?

Customer: replied 11 months ago.
I did
Expert:  Sudipto replied 11 months ago.

If you are able to install the software and still facing the same problem then, it seems the problem is with some system files of MAC OS, I am out of ideas, I will open the question for the other experts.

Customer: replied 11 months ago.
Thank you!
Expert:  Sudipto replied 11 months ago.

Thanks

Expert:  Robert M. replied 11 months ago.

i can log in remotely to work on it with you if you like

Customer: replied 11 months ago.
No. I was charged $33 today for services I have not received. Sudipto left me with no solution to my problem.I have not heard from anyone for a week.PLEASE REFUND THE $33 CHARGE IMMEDIATELY.
Expert:  Robert M. replied 11 months ago.

this is the first that i saw the problem

I think that if we talk on the phone and i can remote in there i can fix it if i see exactly what is going on

i can drop the price of the additional service some but thats all i can do really if you want it fixed

If you want a refund you need to email***@******.*** i have nothing to do with blling

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