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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My hp color laser jet pro mfp177fw has trouble printing from

Customer Question

my hp color laser jet pro mfp177fw has trouble printing from the computer. Most of the time it says printer in error state. what am i doing wrong?
Submitted: 1 year ago.
Category: Printers
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to make copies from printer itself ?

Customer: replied 1 year ago.
Expert:  Ashik replied 1 year ago.

Then it is the computer. It is possible that the printer queue database got corrupted. Are you using an Apple Mac or Windows PC ?