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There are two drawers in the front, the upper drawer is mainly for envelopes and photo paper ( smaller paper )
And the lower drawer is for standard letter sized printing paper.
Which drawer are you trying to load paper into, and what seems to be the issue you are having?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
What size paper are you trying to load?
Also, have you tried opening the plastic guides inside to allow the paper to fit in the drawer?