Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please follow the instructions below and let me know if the issue persists.
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Note : Make sure that you are resetting the printing system before adding the printer.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
How do you connect the printer to the computer? Using USB cable?
S H E F I N
Please setup wireless on the printer by following the instructions in the link below.
After setting up wireless,
Please try once again and check if the issue persists, even after setting up wireless and resetting the printing system.
Please let me know if the issue persists.