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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am attempting to scan. I receive the following message -

Customer Question

I am attempting to scan. I receive the following message - "An internal error has occurred. Exiting this software." - how do I fix this please ?
I bought the printer recently. I have attempted to reload the software to-day without overcoming this messgae.
Hope you can assist.
Submitted: 8 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is printing currently working fine?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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