Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What version of Windows are you using ? XP, Vista,7,8,8.1 or 10 ?
How is the printer connected to your computer now ? Wireless or wired ?
Can you test with USB ? This is to make sure the printer drivers/software is still there.
Sorry, there is an issue with your payment so I was unable to accept the remote service request. Could you please call this number and ask them to clear the payment --> 1-***-***-****
That is the customer service number here. May be your card company is blocking the charge ? Who is your card company ?
Once the payment is cleared, I will securely connect to your computer and fix this issue myself for you. Can you call your card company ask them to approve payment ?
If I couldn't solve your problem, you will get full refund.
Jim, If you are unable to reach the card company, then lets fix it here. I will send you instructions.
Are you getting any errors when you print ?
Do you have the USB cable of printer ready ?
Press Windows and R keys at same time and this will bring Run. Type control printers
Press enter. From the resulting window, do you see your printer there ?
Hello, Are you there ?