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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I was trying to scan a document from my BROTHER MFC -7840 to

Customer Question

I was trying to scan a document from my BROTHER MFC -7840 to my computer and could not get to work so in the process I pushed a lot of buttons and now I can not print from my computer. Can you help me fix this so I can print. Jim
Submitted: 1 year ago.
Category: Printers
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What version of Windows are you using ? XP, Vista,7,8,8.1 or 10 ?

Customer: replied 1 year ago.
7
Expert:  Ashik replied 1 year ago.

How is the printer connected to your computer now ? Wireless or wired ?

Customer: replied 1 year ago.
wireless
Expert:  Ashik replied 1 year ago.

Can you test with USB ? This is to make sure the printer drivers/software is still there.

Expert:  Ashik replied 1 year ago.

Sorry, there is an issue with your payment so I was unable to accept the remote service request. Could you please call this number and ask them to clear the payment --> 1-***-***-****

Customer: replied 1 year ago.
that's not the number for my card company
Expert:  Ashik replied 1 year ago.

That is the customer service number here. May be your card company is blocking the charge ? Who is your card company ?

Expert:  Ashik replied 1 year ago.

Once the payment is cleared, I will securely connect to your computer and fix this issue myself for you. Can you call your card company ask them to approve payment ?

If I couldn't solve your problem, you will get full refund.

Expert:  Ashik replied 1 year ago.

Jim, If you are unable to reach the card company, then lets fix it here. I will send you instructions.

Are you getting any errors when you print ?

Do you have the USB cable of printer ready ?

Press Windows and R keys at same time and this will bring Run. Type control printers

Press enter. From the resulting window, do you see your printer there ?

Expert:  Ashik replied 1 year ago.

Hello, Are you there ?