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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to attach a Cannon PIXMA MG3560 to my computer. No

Customer Question

Trying to attach a Cannon PIXMA MG3560 to my computer. No disc and not very good with computers. Please help. :)
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

What is the operating system of your computer?

for eg: windows 7, windows 8 etc.

Customer: replied 1 year ago.
windows 10.....
Expert:  Md. Sadique replied 1 year ago.

Would you like me to remote in your computer and install the printer for you?

Customer: replied 1 year ago.
No I dont wont you to do that, I read that it was 7 days free trial, and have noticed the money has already been deducted from my credit card, please explain why I have been charged already?
Expert:  Md. Sadique replied 1 year ago.

It's completely free no additional charge.

Expert:  Md. Sadique replied 1 year ago.

The money is in your JustAnswer account and it has not been paid to us.

Customer: replied 1 year ago.
how is this completely free when it has been deducted already?
Customer: replied 1 year ago.
can you give me a phone number to call
Expert:  Md. Sadique replied 1 year ago.

It's in your JustAnswer account you can ask for a refund anytime.

Once you're satisfied you can decide to pay from there.

Expert:  Md. Sadique replied 1 year ago.

I am sorry to say if you want to go for a phone conversation to resolve your issue -- it will cost you extra.

Expert:  Md. Sadique replied 1 year ago.

Please let me know if you're ready for a remote session.

Once connected it will take 10 minutes to fix your issue.