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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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What does -9923 error mean

Customer Question

what does -9923 error mean
Submitted: 8 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is printing currently working fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 8 months ago.
i have a mac yes remote would be good.
Expert:  Viet - Printer Tech replied 8 months ago.

Your payment failed. Can you contact your your bank / credit card to allow payment to JustAnswer? Please reply at the box below. Thank you.

Customer: replied 8 months ago.
contacting bank one moment please
Expert:  Viet - Printer Tech replied 8 months ago.

OK, thank you.

Expert:  Viet - Printer Tech replied 8 months ago.

Also, are you currently able to print fine? Please reply at the box below. Thank you.

Customer: replied 8 months ago.
still waiting for bank can i use another card
Expert:  Viet - Printer Tech replied 8 months ago.

You can click on My Account option at the top of this web page and check. Thank you.

Customer: replied 8 months ago.
changed credit card details
Expert:  Viet - Printer Tech replied 8 months ago.

Please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=0f962155-8f39-4112-a9e0-705d40e074b9&Type=Java

, then allow the Elsinore.ScreenConnect program to download/run/open.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 8 months ago.
unable to download attachment on mac
Expert:  Viet - Printer Tech replied 8 months ago.

What is the error or message?

Customer: replied 8 months ago.
are you able to tell me what -9923 means please.
Expert:  Viet - Printer Tech replied 8 months ago.

I'm sorry; I have opened this issue to other experts. If you'd like to, I can connect remotely to your computer and fix directly. Thank you.

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