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We can reset the print job database.
Are you using an Apple Mac or Windows PC ? If Windows, what version of Windows are you using ?
Do you still need help ? If so, please answer my questions and reply here, and I will send you instructions in here
No, because I'm waiting for you to answer my question. The instructions are based on your computer type. Are you using an Apple Mac or Windows PC ?
Please tell me that info and I will send you instructions
Thanks. That was I need. Usually turning off the printer and unplugging it for a minutes should work. Try it. If that didn't work, then follow the steps below;
First method :
Press Windows and X at same time and this will bring a pop up window. Select Command Prompt (Admin). Run it.
Then type the following commands exactly and press enter after each line
net stop spooler
del /F /Q C:\Windows\System32\spool\PRINTERS\*
net start spooler
Try to print.
Second method :
Press Windows and R keys and this will bring Run. Type services.msc and press enter
From the resulting window, find Print Spooler. Right click on it and select Stop.
Then press Windows and R to bring run again and type the following command press enter
Delete all files from the resulting window (from the resulting Printers folder)
From the resulting window, find Print Spooler. Right click on it and select Start. Try to print now.
If it still not working, then we have to remove the printer and add it as new printer.
Please let me know if that didn't work, so we can continue troubleshooting.
Both of the above methods will reset it. You can try either to reset the printing queue. Try second method as it is more easy.
If you have any difficulty on following the steps above, please let me know and I will walk you through it.
Hi there, I'm just checking. How is it going ?