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MasterFixIt
MasterFixIt, Technician
Category: Printers
Satisfied Customers: 9520
Experience:  I have been fixing Printers and copiers for over 30 years.
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Cheque printer LQ-690 skip when printing multiple copies 1.

Customer Question

cheque printer for Epson LQ-690 skip when printing multiple copies
1. we installed in the window xp sp3 it fail
2. we installed in window 7 professional it fail too
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
https://global.gotomeeting.com/join/841132029
Expert:  MasterFixIt replied 1 year ago.

Hi, I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your printer ?

And did you change the driver also when changing the operating system?

Thank you

Tech Michael

Customer: replied 1 year ago.
Hi
Customer: replied 1 year ago.
can I send u the link to connect?
Expert:  MasterFixIt replied 1 year ago.

Hi I dont have that capability at present;- (

But I can talk you through this, its easy.

Likely all you need is the driver

Expert:  MasterFixIt replied 1 year ago.

I see you req phone support, I tired to accept it but it failed, please try again and I will call you;-)

Expert:  MasterFixIt replied 1 year ago.

i sent you the offer please accept

Customer: replied 1 year ago.
Please can you provide Driver ?
Expert:  MasterFixIt replied 1 year ago.

Hi yes I am working on that please give me a few minutes ....

Customer: replied 1 year ago.
I applied right version of driver but failed to work
Expert:  MasterFixIt replied 1 year ago.

Hi, below is the link to your drive needed to run this printer from a windows 7 Operating system.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=14331&infoType=Downloads&platform=OSF_W_7-32

Once you try this one let me know if it works or not. After installing the driver turn OFF your Printer and your Computer completely and restart your printer and your computer and let them come up fully, let me know if that works or not?

In any case, I will stick with you until this is complete.

Please rate my service thus far.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!

Tech Michael

Customer: replied 1 year ago.
am window 7 64bit can u helpout
Expert:  MasterFixIt replied 1 year ago.

Ok thanks.

Also make sure you have it set to print only 1 check, also make sure you dont press it more than one time and clear out your Que. That will also cause this problem.

Let me see if there is a driver for that one.

Expert:  MasterFixIt replied 1 year ago.

Hi here is the correct link for your computer and your printer the computer being a 64 bit;-)

http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=LEpQof7R+KgAwS8GgFt7GiCRjAKg23ifhn1aHxcN99MU003D&tc=6

Please rate at this time so I can remain with you.

Thanks

Tech Mike

Also let me know if it works or if you still have a problem as this could also but doubtfully be a hardware issue.