Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
It is quite possible that
A. the new computer is of a more advanced or at least a different operating system version that the previous computer.
B. it is quite probable that the proper Zebra LTP 2844 driver, for that new or different operating system, was not installed properly on the new computer.
- which could lead to there being limited choices for options.
Tell me more about the computer, and I will instruct you further.
Was the Zebra LTP 2844 printer's drivers installed, for networked usage, on the computer that prints to the Zebra printer model aforementioned?
Do you have more than one computer hooked up to the Zebra printer?
Do *all* the computers that are, or can be, hooked up to the Zebra printer, have similar limitations in how the labels, or Avery labels, or other stock, can be selected?
If so, the problem, if it happens simultaneously to all computers' way of printing, would indicate the printer itself is damaged, or has had its choice of stock limited by either being 'broken', or perhaps by being reset to a basic set of choices. Make sure the printer is not set, itself, on 'nothing but label stock' somehow or anyhow.
How can you tell that the computer is seeing the printer, please?
OK. In that software utility, what port is the Zebra printer using?
And, is it set to BiDirectional communication? either in the utility, or in the driver settings? if either or both, disable it in both.
Don't select multiple ports (unless there is something very unusual about this printer model that I am unaware of.)
Select one port only. See what error message(s) come up in response.
Thanks for following my advice so far.