I'm sorry about the issue. Is there any error or message?
How about using the ControlCenter program on the computer to scan?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Was scanning working fine previously? Or is this the first time you are trying to scan from this printer to this computer?
Is printing currently working fine?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.