I'm sorry about the issue. Was scanning working fine previously? Is printing currently working fine?
Do you have the EPSON Scan on your computer? If yes, what happens if you open the EPSON Scan program and scan?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Is printing currently working fine?
Did it scan before with windows 10 (or with windows 7 or 8, etc.)?
Can I connect remotely to your computer, so I can fix this issue directly for you?
Please reply at the box below. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.