I'm sorry about the issue. Is the error showing on the computer's screen or on the printer's screen?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,