I'm sorry about the issue. What's the error or message when printing?
Are you currently able to make a copy from the printer's glass (not printing from the laptop)?
Is the printer connected to the laptop with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10, or mac laptop?
Please reply at the box below. Thank you,
Your payment failed; you may want to check with your bank / credit card company to allow payment to JustAnswer.
Can you please click on Start -> Control Panel -> System... (or press at the same time the two keys Windows and Pause on the keyboard) to confirm your computer has Window XP (or Windows Vista, or 7 or 8 or 10)?
Please reply at the box below. Thank you.
Please try the following fix:
Please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.