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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16498
Experience:  HNC Computing; Large format and multifunction printer expert
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Dominguez. Print command not reaching printer. Tried

Customer Question

Rich Dominguez. Print command not reaching printer.
JA: Thanks. Can you give me any more details about your issue?
Customer: Tried printing a gmail item. While the print dialog window appears with the item displayed and my PIXMA MG6120 is shown at the top, with the notation stating that the printer has been offline for more than a month. I select print and no results, not even an error message. Have turned off and unplugged the printer and restarted it, but to no avail. OS is Windows 10.
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Printers
Expert:  Electronics Pete replied 11 months ago.

Hi there,

Does this only happen when trying to print from gmail?

Can you print from any other applications?

Expert:  Electronics Pete replied 11 months ago.

Let me know if you still need assistance with this problem...

Customer: replied 11 months ago.
Thanks for replying. Got it resolved by experimenting with Cloud Print settings.
Expert:  Electronics Pete replied 11 months ago.

Glad to hear you got it resolved!

Enjoy the rest of your weekend :)

Pete.