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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer won't print

Customer Question

My printer won't print
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
wifi
Expert:  Jason Jones replied 1 year ago.

I see that you wish to begin a secure assistance remote session.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 94 and click the circle button to start the remote application.

Expert:  Jason Jones replied 1 year ago.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Expert:  Jason Jones replied 1 year ago.

Let's try another connecting another way.

If you are using a Windows PC, click this link: http://tinyurl.com/teamviewerJason
If you are using a Macintosh/Apple Computer, click this link: http://tinyurl.com/TeamViewerJasonMac

- Download and run the file that you are given.
- It will give you an ID & password.

Please, give me both of the ID and password.

Keep in mind that you must keep the program running for me to connect. For this reason, please do not close it.

Customer: replied 1 year ago.
Safari
Expert:  Jason Jones replied 1 year ago.

Let's try another connecting another way.

If you are using a Windows PC, click this link: http://tinyurl.com/teamviewerJason
If you are using a Macintosh/Apple Computer, click this link:http://tinyurl.com/TeamViewerJasonMac

- Download and run the file that you are given.
- It will give you an ID & password.

Please, give me both of the ID and password.

Keep in mind that you must keep the program running for me to connect. For this reason, please do not close it.

Customer: replied 1 year ago.
My Mac won't open
Expert:  Jason Jones replied 1 year ago.

Hello,

What does that mean? How is your Mac not opening. Are you saying that it won't allow you to open it?

- Jason

Customer: replied 1 year ago.
Customer: replied 1 year ago.
On the link you sent
Expert:  Jason Jones replied 1 year ago.

Okay. You cannot download TeamViewer either?

Customer: replied 1 year ago.
Sorry Jason I'm not getting any of this
Expert:  Jason Jones replied 1 year ago.

Let's try another connecting another way.

Click this link: http://tinyurl.com/TeamViewerJasonMac

- Download and run the file that you are given.
- It will give you an ID & password.

Please, give me both of the ID and password.

Keep in mind that you must keep the program running for me to connect. For this reason, please do not close it.

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