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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 35310
Experience:  Printer and scanner problem resolver for over 15 years
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I HAVE A PAPER JAM ON MY CANNON IMAGE CLASS D761. I CANNOT

Customer Question

I HAVE A PAPER JAM ON MY CANNON IMAGE CLASS D761. I CANNOT GET TO THE TINY BIT OF PAPER. HELP!
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you see the actual piece of paper? And where is it?

Customer: replied 1 year ago.
it is in bits right under thr roller wheels which are supposed to send it out!
Expert:  Richard replied 1 year ago.

ok, try to push a piece of card through to dislodge it.

Are you able to get it removed this way?

Please let me know.

Customer: replied 1 year ago.
it is in bits right under thr roller wheels which are supposed to send it out!
the device is not connected to the net
Expert:  Richard replied 1 year ago.

ok, try to push a piece of card through to dislodge it.

Are you able to get it removed this way?

Please let me know.

Expert:  Richard replied 1 year ago.

Hi there and welcome

You would use us here! We provide support for all computer systems and not just computer systems but also networks, phones, printers ect.

The issue with a dedicated support from a supplier is they will wipe their hands of you if the problem is not specifically with the computer.

Eg: You cannot print, so as long as the computer is not at fault, you would have to go somewhere else as they would stop help you.

We do not, no matter the problem, we would assist you till its solved. This is where you need to go for support, here

Do you need any assistance choosing a computer?

Customer: replied 1 year ago.
it is in bits right under thr roller wheels which are supposed to send it out!
the device is not connected to the net
no, the card stops when it reaches the paper
Customer: replied 1 year ago.
it is in bits right under thr roller wheels which are supposed to send it out!
the device is not connected to the net
no, the card stops when it reaches the paper
THIS IS MY COPIER!!!
Expert:  Richard replied 1 year ago.

ok, I keep repeating the same message as it seems your not seeing it?

Ill try again

try to push a piece of card through to dislodge it.

Are you able to get it removed this way?

Please let me know.

Customer: replied 1 year ago.
i TRIED THE CARD, IT DOESN'T WORKyes, it is in bits right under thr roller wheels which are supposed to send it out!
the device is not connected to the net
no, the card stops when it reaches the paper
THIS IS MY COPIER!!!
Expert:  Richard replied 1 year ago.

Do you have tweezers there, can you try to use this please to pull out the paper.,

Do it very slowly and let me know if you can dislodge it please.