How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31294
Experience:  Printer and scanner problem resolver for over 15 years
32989067
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

HP M225 WILL NOT INITILIZE AND TURN ON

Customer Question

HP M225 WILL NOT INITILIZE AND TURN ON
Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Hi there and welcome

Is it getting any power at all Judy? can you hear the mechanics inside of it moving?

Customer: replied 9 months ago.
it does have power. It does start the initializing and just stays there, rather than moving on to start.
Expert:  Richard replied 9 months ago.

Thanks

Remove the power to the printer, so unplug it from the power socket.

Then hold the X button and with it held, power on the printer and tell me if it then starts (keep X held till it correctly starts or for 30 seconds please)

Let me know the results

Related Printers Questions