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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 23098
Experience:  Computer networking/repair. 12+ years experience.
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My epson printere has been giving me problems since I first

Customer Question

My epson printere has been giving me problems since I first got it- Im sure its less than a year- right now it just won't print- the paper goes thru and comes out blank- I bought new cartrisges but to no avail- please help me
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Helen.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options or advise on warranty claims if you prefer.

Best regards, ***** ***** for the news,

Nathan

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