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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4867
Experience:  B.Sc. Computer Science with Honors
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I have a Epson CX8400 Printer and I ran out of ink. I bought

Customer Question

I have a Epson CX8400 Printer and I ran out of ink. I bought the new cartridges and changed them but I cannot get rid of the messages telling me to change them, It's like a loop. How can I get rid of those messages and be able to print my documents?
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi, My name is ***** ***** i will be assisting you

let me know the operating system installed on the computer thats connected to the printer

Customer: replied 11 months ago.
it's Windows 10 and I've used that many, many times before, it's just when I tried to change the ink cartridges
Expert:  Michelle replied 11 months ago.

did you change the ink cartridges by changing the ink change option on the printer itself or from the computer

Customer: replied 11 months ago.
on the printer itself
Expert:  Michelle replied 11 months ago.

ok..please open control panel..devices and printer

right click on the epson printer icon..click on printer preferences

click on the advanced\maintainence\utility tab

find the option for ink cartridge replacement and click on it

go as per steps listed and remove the ink cartridges and reseat them in again and keep clicking the next button accordingly on computer

it should start the ink charging

let me know how it goes

Expert:  Michelle replied 11 months ago.

let me know the status and i will suggest further accordingly

Customer: replied 11 months ago.
I was not able to find it. On the Printing Preferences and then Advanced there's only Paper/output
Customer: replied 11 months ago.
is there any place where I can take the printer?
Expert:  Michelle replied 11 months ago.

ok..please remove the ink and turn off printer

unplug power cord

keep the ON button on printer pressed for 10 secs

wait for a minute

plug in power cord and turn on printer

insert ink

let me know if it starts charging the ink or not

Customer: replied 11 months ago.
No, the same message: Press the OK button to replace ink cartridges
Expert:  Michelle replied 11 months ago.

ok..how old is the printer

Customer: replied 11 months ago.
A few years already but has always worked perfectly
Expert:  Michelle replied 11 months ago.

it seems that the sensor that detects the new ink and starts charging it is not working correctly or it could be an issue with the ink cartridges as well

if you have another set of cartridges you can test with them

however if alternate is not available or if it repeats the problem the ink sensor and charging mechanism would have to be checked

this would require the printer to be serviced

youcan click here to find the nearest service center

Expert:  Michelle replied 11 months ago.

i hope you understand that in case of hardware faults i can suggest reset steps but cannot make a bad part work again

let me know if you have any questions

Expert:  Michelle replied 11 months ago.

you may also call at

(###) ###-####/p>

Hours:

Mon.- Fri.6AM-8PM (PT)

Sat.7AM-4PM (PT)

to get information about nearest service center

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the stars on top right of the page and hit submit.