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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Kodak easy share 5300 is acting up. Will only print yellow

Customer Question

Kodak easy share 5300 is acting up. Will only print yellow and no other color. My name is ***** ***** sorry :)
JA: Thanks. Can you give me any more details about your issue?
Customer: Trying to print a picture, I have replaced both cartridges. Tried cleaning the part where the cartridges put out ink, with a qtip and alcohol. tried doing a reset on the printer. everything I can think of. at this point Im only getting yellow ink./
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Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Hi there and welcome

Have you done a print head clean on the printer via the printers menu?

Please let me know

Customer: replied 9 months ago.
I have
Expert:  Richard replied 9 months ago.

ok, they can take a few runs to get it really clean.

Can you run it 4 times and then tell me if it improves please