Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
Do you have a printer USB cable with you?
Can I access your computer remotely and check the issue?
S H E F I N
Have you tried setting up the wireless on your printer using printer buttons? get instructions from the link below.
Have you checked the correct wireless name and password ***** your computer?
I apologize for the delay in my response.
Do you have a printer USB cable with you? Have you tried setting up wireless with the USB cable?
I apologize for the inconvenience caused to you. However, I would suggest you download and install the driver, and during the installation, select Wireless Network Setup using USB cable and follow the on screen instructions.