Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, whats the full name brand and model of your printer?
Thank you for your response,
HI, I tried to accept the secure remote assistance request and it said payment failed.
I will send the request back to you, you may have to call your card company and see why it was rejected.