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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a canon printer MG 5540 and it keeps going offline.

Customer Question

i have a canon printer MG 5540 and it keeps going offline. tells me to turn it on, it is already turned on, reconnected again to the lan and nothing worked. I can copy but cannot print
JA: Thanks. Can you give me any more details about your issue?
Customer: every time i send my document to be printed it will tell me the following:The printer is offline.Check that the printer is connected and the printer power is on.
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 9 months ago.

Are you currently able to make a copy from the printer's glass fine (not printing from the computer)?

What's the brand / model of your internet modem / router device?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.