I'm sorry about the issue. When did this issue first occur?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Are you currently able to make a copy from the printer's glass fine (not printing from the computer)?
What's the brand / model of your internet modem / router device?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.