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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8753
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Cannot locate the WPS button on access point, I am setting

Customer Question

cannot locate the WPS button on access point
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I am setting up a new printer MB2020 for my desktop via my wireless router
JA: Is there anything else the Printer Technician should be aware of?
Customer: Nothing I Know
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and connect you two.
Submitted: 9 months ago.
Category: Printers
Expert:  Jason Jones replied 9 months ago.

Hello,

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 9 months ago.
Belkin Wireless Router, Model F5D8233-4
Customer: replied 9 months ago.
My new printer, a Canon MB2020 is asking to press and hold the WPS button the access point, then press OK
Expert:  Jason Jones replied 9 months ago.

If you look at the back of the router, you will find two small buttons. The one next to the power cable is the reset button so do not press that one. The other button on the other end is the WPS button. Are you able to find that?

Expert:  Jason Jones replied 9 months ago.

Thank you.

Customer: replied 9 months ago.
That did not work
Expert:  Jason Jones replied 9 months ago.

"What" did not work? You pressing the button didn't work?

Customer: replied 9 months ago.
the printer timed out without connecting
Expert:  Jason Jones replied 9 months ago.

How long did you press the WPS button? You should press it for 10 seconds when prompted.

Customer: replied 9 months ago.
I pressed and held the WPS button then press the OK button on the printer. Held the WPS button until the printer timed out!
Expert:  Jason Jones replied 9 months ago.

How long did you press the button? It works as such: You press and hold the WPS button on the router for 10 seconds and let go.

Customer: replied 9 months ago.
I pressed and held for 10 seconds, then let go, the printer again timed out
Expert:  Jason Jones replied 9 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 9 months ago.
NO, Thank you for your effort
Expert:  Jason Jones replied 9 months ago.

You are welcome.

Expert:  Robert M. replied 9 months ago.

Before you get to the point where it says go hold the button does the printer find your router ?

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