Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
All the toner you replaced , was it all generic toner from the same place? Or, was this genuine Brother toner, new ?
If they werent, then keep in mind you may have to order genuine brother toner if the next steps do not work.
Lets try to access the toner reset menu as follows.
Once you have reset the toner levels for cyan, try either of the new tanks. It should be working and being read correctly now.
If not, genuine brother toner is in order, which you can get at a discount here.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
The x , should be the back clear button...
Heres another solution you can try, but you definitely want to reset the toner level at some point
Hi, Ive seen your request for a secure remote connection. Normally, I would accept that request and connect and repair the issue for you.
Unfortunately, this is one of those situations where there is nothing I can do via the pc in order to clear that error on the printer.
You may have to use the touchscreen and try to get to the door open window.
When you open the ink replacement door, there should be a door open icon at the top left of the screen.. If you touch that, you should be able to get to the reset menu.. Does that work?
It looks like you still have an outstanding remote support request. If so, you can use this link to access it.
If/when you do, please reply here so I know that you have connected to the session.
please don't take offense. I deal with a lot of customers with varying level of skill. But before we go further i have to just ask. The cyan is the blue cartridge. is that the one you have replaced.
Brother MFC-L8850CDW Toner Reset Instructions
This method may be necessary after replacing the toner in your printer.
you may need to open the cover and quickly press the 1 on the keypad to get to the toner reset menu. You have to do it quickly right after you open the cover or it will take the 1 as an option to fax