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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35271
Experience:  Troubleshoot printers, scanners, etc.
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I have replaced the drums in my printer and not sure how to

Customer Question

Hi
I have replaced the drums in my printer and not sure how to reset and get working again. My eye sight is not the best so cannot read the instructions. Hope you can help.
Submitted: 9 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 9 months ago.

Hii,

I'm sorry about the issue. Please try the following to reset the drum:

1. Press X to clear error message.

2. Press the tool / wrench icon (Settings)
3. Press All Settings
4. Press Machine Info (scroll down)
5. Press Parts Life
6. Touch the keypad (dialpad) area to light up the LED lights

, then press and hold key # (pound) until the printer's touchscreen changes to a different menu / message.
7. Press the drum color option you've replaced.
8. Press Yes.

; you can do the above steps to reset each drum color.

; also, please click on the website below for the video instructions:

https://www.youtube.com/watch?v=8JKmVLHZ80E

- And please do the following to reset the ink toner cartridge:

  1. Make sure printer is powered on.
  2. Open the printer's lid to reveal the ink toner cartridges.
  3. Press and hold the * (asterisk) key for five (5) seconds.
  4. The printer's LCD screen should display a new menu.
  5. Select the ink toner cartridge you want to reset.
    • K = Black
    • C = Cyan
    • M = Magenta
    • Y = Yellow
    • STD = Standard Capacity Cartridge
    • HC = High Capacity Cartridge
    • SHC = Super High Capacity Cartridge.
  6. Reset? message will appear on the screen, then select Yes.
  7. Close the printer lid.

; you can do the above steps to reset each ink toner cartridge.

; also, please click on the website below for video instructions:

https://www.youtube.com/watch?v=uIIdHbM2OX0

Please reply at the box below to continue. Thank you.