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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31236
Experience:  Printer and scanner problem resolver for over 15 years
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WF 3620. Cannot get yellow cartridge to print. Have already

Customer Question

WF 3620. Cannot get yellow cartridge to print. Have already cleaned heads multiple times, changed ink cartridge, updated software (Mac OX 10.11.3), aligned heads. Test page and printouts still show no yellow
Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Hi there and welcome

When you do the alignment, in the alignment page itself, yellow is not showing correct?

Customer: replied 9 months ago.
Very, very minimally: just 3, very faint, very short lines (about the length of a hyphen). This hasn't changed over the 4 head cleanings I have already done, using two different cartridges, both new.
Customer: replied 9 months ago.
The red and blue blocks aren't that great either, but they're much better than the yellow. What's odd is that repeated cleaning change nothing. You can overlay the printouts and the gaps are in the exact same places.
Expert:  Richard replied 9 months ago.

Thanks

remove the ink cartridges and power off the printer then use a Q-Tip dabbed in alcohol (rubbing alcohol or something such as Vodka) then clean the inside of the yellow ink holder, especially at the bottom where the ink goes through. Try to also get on the underside and clean that as well.

Let it drive for 30 minutes, put the cartridges back in, turn on the printer and tell me how yellow then prints please.