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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11189
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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My HP Office Jet Pro 8610 will not print good quality # 10

Customer Question

My HP Office Jet Pro 8610 will not print good quality # ***** envelopes, saying wrong size paper while my Microsoft Publisher used # ***** and measures exactly as the envelopes. It did OK previously.
Submitted: 9 months ago.
Category: Printers
Expert:  Michael Hannigan replied 9 months ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the wait. My name is Michael. I will be helping you with your question today.

Expert:  Michael Hannigan replied 9 months ago.

How are you feeding the envelopes through? Long edge first, or short end first? If you are feeding them long edge first, you might want to try short edge first as they are usually much easier to fees through that way.

Otherwise, you may need to clean or replace the print rollers. Envelopes are very hard on the roller mechanism because of their thickness and xplexity of being various thickness throughout.

Mike

Customer: replied 9 months ago.
Several times you site has claimed I input my credit card wrong, and I didn't. I was asking for your Remote Assistance.
Customer: replied 9 months ago.
Remember that I am deaf and use a CapTel phone which places your words on the screen.
Customer: replied 9 months ago.
OK, fix me up.
Customer: replied 9 months ago.
Are you there?
Expert:  Michael Hannigan replied 9 months ago.

Your request has been made. it is open to all Experts. If someone is able to accept it, you will be given instructions on what to do next.