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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Am getting erroe messagfe, OXE8. What is this?

Customer Question

Am getting erroe messagfe, OXE8. What is this?
Submitted: 9 months ago.
Category: Printers
Expert:  Harold Hanna replied 9 months ago.

Hello how are you today Howard? Did you place the ink cartridges in yourself?

Customer: replied 9 months ago.
Expert:  Harold Hanna replied 9 months ago.

This error refers to your ink cartridges. Please remove them. Often there is a few areas of tape that have to be removed. Sometimes missing one or even a piece of one tape can cause this error.

Expert:  Harold Hanna replied 9 months ago.

Please let me know what step you are at in this process.

Customer: replied 9 months ago.
How do I get the cartriges to stay where I can remove them?
Expert:  Harold Hanna replied 9 months ago.

Do you have the Epson software installed on your computer?

Expert:  Harold Hanna replied 9 months ago.

Can you also double check your model number? I believe the one provided may be a serial number. Usually the model number will be easily obtained and view able somewhere on the front/top of the printer.