Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Ruth.
As a test, can you please try making a photocopy for me, directly from the glass, in both black only and color modes, and let me know how those come out?
You posted your question here on justanswer.com, Ruth, under the agreed upon fee, paid when soliciting my assistance.
Let me know if you need any further help.