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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31285
Experience:  Printer and scanner problem resolver for over 15 years
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I have an error msg. OxF1. It says to teun the printer off

Customer Question

I have an error msg. OxF1. It says to teun the printer off then on. When I do that it does not fix the problem and the error msg. returns
Submitted: 9 months ago.
Category: Printers
Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.
RichardIt did not work
Expert:  Richard replied 9 months ago.

Did the error change Gary?

Customer: replied 9 months ago.
No sir
Expert:  Richard replied 9 months ago.

Thanks

Can you open the printer please where the cartridges goes in.

Is there anything there jamming the cartridge from moving?

Customer: replied 9 months ago.
No
Expert:  Richard replied 9 months ago.

Sorry your payment failed for the phone call

When you opened the printer, did the ink cartridges come to the middle?