How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15735
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

AN E-01 printer problem on Epson NX420. I watched a video

Customer Question

AN E-01 printer problem on Epson NX420.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I watched a video and played with a white plastic piece then pushed it back in as the video said. I am still getting a horrible noise and red flashing Printer Error has occurred and to turn off machine.
JA: Is there anything else the Printer Technician should be aware of?
Customer: Only that an eleven year old probably did this damage. He will pay for it later!!!!!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: Printers
Expert:  Electronics Pete replied 9 months ago.

Hi there,

E-01 indicates that there is likely a paper jam somewhere.

Try manually pushing a piece of stiff card through the paper slot and right through the printer whilst it is powered off, to help move any small fragments of paper. Then try printing again. Let me know if that helps?

Pete.