Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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How old is your All in One Printer ?
How did this seem to happen? Also is there still paper jammed inside?
You will need to try this: HP Tech Support.***-***-****, try them, they used to be free;-)
But do you have a the user manual?
If not here is a free copy as well, please visit this link: http://www.manualslib.com/manual/274569/Hp-Deskjet-5740.html
also from the manual, please see this page on clearing the paper jam;-)
In any case, I will stick with you until this is complete.
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