Hi, I can help with the issue.
That error means that the print head is defective and needs to be replaced.
If your printer is under warranty, you can get the print head replaced under warranty repair.
Otherwise, you will need to get a new print head from Canon Parts for around $40.
Check first to see if your printer is under warranty that way it can re replaced. They cost about $40 and sometimes better to purchase a new printer for close to that price. If you would like to purchase the replacement print head you can get one here:
It might be worth it to get a new printer if it's not under warranty.
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