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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have purchased a epsonWF-7620 A3+MFP printer on 18/2/16. I

Customer Question

I have purchased a epsonWF-7620 A3+MFP printer on 18/2/16. I have connected it to my Mac Laptop and my IMac. It will print but will not scan or fax. Could you call me on 07 54456453 or(###) ###-####to help me please.
Bernie McGovern
Submitted: 9 months ago.
Category: Printers
Expert:  Kamil Anwar replied 9 months ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 9 months ago.
ok
Expert:  Kamil Anwar replied 9 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 9 months ago.
is this the total amount or is it on top of the $32
Expert:  Kamil Anwar replied 9 months ago.

The $26 is an additional amount for remoting in.

Customer: replied 9 months ago.
please cancel all advice and moneys
Expert:  Kamil Anwar replied 9 months ago.

For cancellation, please email***@******.*** since i am a tech only, i do not have access to billing.