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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31124
Experience:  Printer and scanner problem resolver for over 15 years
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I cannot connect to server Error: -1

Customer Question

I cannot connect to server Error: -1
Submitted: 9 months ago.
Category: Printers
Expert:  BigDish101 replied 9 months ago.

Can you please elaborate? What kind of device are you trying to connect with and what kind of server are you trying to connect to?

Customer: replied 9 months ago.

I have HP printer 6520 photosmart that won't print and that was error I got on the printer

Customer: replied 9 months ago.

I have a HP6520 photosmart printer that won't print and that was the error message.

Customer: replied 9 months ago.

I'm waiting for a reply

Expert:  Richard replied 9 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 months ago.

it is printing now, I think the problem is with the ink because only certain colors print.

Expert:  Richard replied 9 months ago.

Ok, the initial issue was residue power, so now try changing the ink cartridges and tell me if it then prints correctly please

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