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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15775
Experience:  HNC Computing; Large format and multifunction printer expert
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XP330 In configuring, I am getting an error message: OxEA.

Customer Question

XP330 In configuring, I am getting an error message: OxEA. Hve checked and can find no obvious packaging inside. Does the white cadrboard on the top part of the scanner stay in or stay ouT? I get the same message either way.
Submitted: 9 months ago.
Category: Printers
Expert:  Electronics Pete replied 9 months ago.

Hi Barry,

The white cardboard on the top part of the scanner should stay in - it is a reflective background.

Error 0xEA means that there is something stuck inside, or some leftover packaging material inside, or the cartridges haven't been fitted properly.

Try removing the cartridges and installing them again - let me know if that helps?