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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9514
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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My Canon ir1030 multi funtion devise will not print from my

Customer Question

my Canon ir1030 multi funtion devise will not print from my computer. am running window 10 and think i have the proper software download.
Submitted: 9 months ago.
Category: Printers
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

First check whether the printer's queue is empty - if not, Cancel all the print jobs in the queue for this printer.

Second, if directly connected with a USB cable, unplug the cable at the computer end, then the printer end, examine it along its length for damage/strains/cuts/etc, then plug in again to printer, then plug in again to computer.

Third, check whether the Windows 10 is the 32-bit version, or the 64-bit edition, by going to

Control Panel - System and Security - System

and look for the 'System Type' entry, which will be either 32- or 64-bit. Let me know what you find out, and I will have further suggestions if the above doesn't work.

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