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First check whether the printer's queue is empty - if not, Cancel all the print jobs in the queue for this printer.
Second, if directly connected with a USB cable, unplug the cable at the computer end, then the printer end, examine it along its length for damage/strains/cuts/etc, then plug in again to printer, then plug in again to computer.
Third, check whether the Windows 10 is the 32-bit version, or the 64-bit edition, by going to
Control Panel - System and Security - System
and look for the 'System Type' entry, which will be either 32- or 64-bit. Let me know what you find out, and I will have further suggestions if the above doesn't work.