Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
What is the operating system of your computer?
for eg: windows XP, Windows vista, Windows 7 etc.
Would you like me to remote in and work on the issue directly?
If it's a problem only while printing emails then it's a problem with the browser.
Which browser are you using to view emails?
for eg: internet explorer, chrome etc.