Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Before either instructing you, or else doing, the uninstall and reinstall, I will need to ask for some information please:
What is your computer, a Windows PC or an Apple computer?
Which version of Windows (or MAC OS X ) is on it?
(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found inStart - Control Panel - System and Security - System .)
Also please tell me whether the printer is networked or on a USB cable connection to the printer. Thanks.