Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Question. If we forget about the computer for a moment.
If you place a document on the scanner glass of the printer and press copy on the printer, will it make a copy or do you get an error still?
excellent.. so we know on a basic level, the printer is working.
So the error must be with your computer software for the printer. I can help you fix this.. But first a few more questions about your computer.
To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.If it's a Mac, please check the OSX version as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
One last question and we can start the repairs, is your printer connected via a USB cable, or wirelessly?
And also, would you like me to connect to your computer from here and repair the printer software for you? If so, accept the secure remote connection offer I sent you.