Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please try the following and let me know the response.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Load letter or A4, unused, plain white paper into the paper tray.
On the printer control panel, press the Down Arrow to select Tools, and then press OK.
Press the Down Arrow to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.
If the issue persists, try cleaning Ink smears too.
Load plain white paper in the paper tray.
On the printer control panel, press the Down Arrow to scroll to Tools, and then press OK.
Press the Down Arrow to scroll to Clean Ink Smear, and then press OK.
Print a test page.
If the issue still persists, you may have to replace the printheads or repair the printer in order to get it resolved.
S H E F I N
Also, make sure that you have aligned the cartridges after replacing it.
Press the Down Arrow to select Align Printer, and then press OK. The printer prints a test page, and then prompts you to scan the page.
I apologize for the inconvenience caused to you. If you have charged, please contact our customer support to get a refund.