How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12797
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

The message on my Canon MX920 Support Code 1007 There is no

Customer Question

The message on my Canon MX920
Support Code 1007
There is no paper in the cassete
(Upper)
Check the following and press
OK when finished
-Load paper
-Align the paper guides with the
paperI opened the lid, inserted two sheets of photo paper, adjusted the guides and pressed OK. I could hear then the printer working but when it stopped, the same message as above appeared. I repeated the process several times with different paper with the same result. When I tried to print a document, I got the same result
Submitted: 12 months ago.
Category: Printers
Expert:  Dustin replied 12 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you

What size paper do you have loaded in the upper tray?

Also, and this is usually the case. Go into your printer driver and check your paper size that you have selected, its probably set incorrectly

If you have further questions or if the above doesnt work, let me know!

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.