How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Put in a new toner and it does not recognize that there is a

Customer Question

put in a new toner and it does not recognize that there is a new one in machine. Please let me know how to make toner low to go off. I have a MFC 7360N printer
Submitted: 12 months ago.
Category: Printers
Expert:  Nathan replied 12 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Dianne.

Can you tell me if you were using genuine/oem brother toner, or if it was a generic/refilled cartridge?

Expert:  Nathan replied 12 months ago.

Do you still need help with this?